{"id":236,"date":"2025-10-13T22:28:13","date_gmt":"2025-10-13T19:28:13","guid":{"rendered":"https:\/\/3dspot.org\/?page_id=236"},"modified":"2025-10-22T20:42:32","modified_gmt":"2025-10-22T17:42:32","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/3dspot.org\/lv\/returns-refunds-policy\/","title":{"rendered":"Returns\/refunds policy"},"content":{"rendered":"\n<div class=\"wp-block-group\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--60)\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-b98e07a7 wp-block-group-is-layout-constrained\"><style>.wp-block-kadence-advancedheading.kt-adv-heading236_097938-d7, .wp-block-kadence-advancedheading.kt-adv-heading236_097938-d7[data-kb-block=\"kb-adv-heading236_097938-d7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading236_097938-d7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading236_097938-d7[data-kb-block=\"kb-adv-heading236_097938-d7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading236_097938-d7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading236_097938-d7[data-kb-block=\"kb-adv-heading236_097938-d7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading236_097938-d7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading236_097938-d7\"><strong><strong>RETURNS AND REFUNDS POLICY<\/strong><\/strong><\/h2>\n\n\n\n<p><em>Last updated: 13.10.2025<\/em><\/p>\n\n\n\n<p><strong><strong>1. DESIGN SERVICES<\/strong><\/strong><\/p>\n\n\n\n<p><strong>1.1 Before Work Begins:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full refund available until project approval<\/li>\n\n\n\n<li>No compensation for consultation time<\/li>\n<\/ul>\n\n\n\n<p><strong>1.2 After Work Begins:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund minus the value of work already completed<\/li>\n\n\n\n<li>You receive files already developed<\/li>\n<\/ul>\n\n\n\n<p><strong>1.3 After Project Completion:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All sales are final<\/li>\n\n\n\n<li>If result does not match what was agreed &#8211; one free iteration<\/li>\n\n\n\n<li>If still unsatisfactory &#8211; full refund minus the value of work completed<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>2. 3D PRINTING SERVICES<\/strong><\/strong><\/p>\n\n\n\n<p><strong>2.1 Before Printing:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full refund if you cancel before printing has started<\/li>\n<\/ul>\n\n\n\n<p><strong>2.2 After Printing Begins:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No refund (material already used)<\/li>\n\n\n\n<li>Exception: If we made a mistake ourselves<\/li>\n<\/ul>\n\n\n\n<p><strong>2.3 Defect Guarantee:<\/strong><\/p>\n\n\n\n<p><strong>We will reprint free of charge if:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dimensions do not match specified (>\u00b11mm)<\/li>\n\n\n\n<li>Printing defects (layer delamination, holes)<\/li>\n\n\n\n<li>Wrong material used<\/li>\n\n\n\n<li>Damage during transportation (our fault)<\/li>\n<\/ul>\n\n\n\n<p><strong>We will NOT reprint if:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design was incorrect (your provided file)<\/li>\n\n\n\n<li>Part broke during use (normal wear and tear)<\/li>\n\n\n\n<li>You changed your mind after printing<\/li>\n\n\n\n<li>Cosmetic defects that do not affect functionality<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>3. CLAIMS PROCESS<\/strong><\/strong><\/p>\n\n\n\n<p><strong>3.1 Time Limits:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defects must be reported within <strong>7 days <\/strong>of receipt<\/li>\n\n\n\n<li>After 7 days, claims are not accepted<\/li>\n<\/ul>\n\n\n\n<p><strong>3.2 How to Submit a Claim:<\/strong><\/p>\n\n\n\n<p><strong>Send to <a href=\"mailto:info@3dspot.org\">info@3dspot.org<\/a>:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Description of defect<\/li>\n\n\n\n<li>Photos from multiple angles<\/li>\n\n\n\n<li>Desired solution (reprint or refund)<\/li>\n<\/ol>\n\n\n\n<p><strong>3.3 Response Time:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will respond within 2-3 business days<\/li>\n\n\n\n<li>Solution within 7-10 days<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>4. REFUND METHODS<\/strong><\/strong><\/p>\n\n\n\n<p><strong>4.1 Refund Type:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Same as payment method<\/li>\n\n\n\n<li>Processing time: 5-10 business days<\/li>\n<\/ul>\n\n\n\n<p><strong>4.2 Shipping Costs:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If defect is our fault: We refund shipping<\/li>\n\n\n\n<li>If you simply changed your mind: Shipping is not refundable<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>5. RETURNS (PHYSICAL GOODS)<\/strong><\/strong><\/p>\n\n\n\n<p><strong>5.1 Remotely:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us before sending back<\/li>\n\n\n\n<li>We will confirm address and process<\/li>\n\n\n\n<li>Keep shipping tracking number<\/li>\n<\/ul>\n\n\n\n<p><strong>5.2 Condition:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Part must be unused and in original condition<\/li>\n\n\n\n<li>If damaged during use: No return<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>6. SPECIAL CASES<\/strong><\/strong><\/p>\n\n\n\n<p><strong>6.1 Custom Orders:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fully customized designs are not returnable<\/li>\n\n\n\n<li>Exception: Quality does not meet requested standards<\/li>\n<\/ul>\n\n\n\n<p><strong>6.2 Digital Products (STL Files):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital products are NOT returnable after download<\/li>\n\n\n\n<li>Exception: If file is corrupted or does not match description<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>7. EXCEPTIONS (NO REFUND)<\/strong><\/strong><\/p>\n\n\n\n<p>Refund is NOT available in these cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You changed your mind after ordering<\/li>\n\n\n\n<li>You provided incorrect file\/information<\/li>\n\n\n\n<li>Part damaged during your use<\/li>\n\n\n\n<li>Claim submitted after 7 days<\/li>\n\n\n\n<li>Cosmetic defects we warned about<\/li>\n<\/ul>\n\n\n\n<p><strong>8. CONTACT<\/strong><\/p>\n\n\n\n<p><br>Questions about returns:<br><strong>E-pasts:<\/strong> <a href=\"mailto:info@3dspot.org\">info@3dspot.org<\/a><\/p>\n\n\n\n<p>Include order number.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>RETURNS AND REFUNDS POLICY Last updated: 13.10.2025 1. DESIGN SERVICES 1.1 Before Work Begins: 1.2 After Work Begins: 1.3 After Project Completion: 2. 3D PRINTING SERVICES 2.1 Before Printing: 2.2 After Printing Begins: 2.3 Defect Guarantee: We will reprint free of charge if: We will NOT reprint if: 3. CLAIMS PROCESS 3.1 Time Limits: 3.2&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-236","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/pages\/236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/comments?post=236"}],"version-history":[{"count":5,"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/pages\/236\/revisions"}],"predecessor-version":[{"id":289,"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/pages\/236\/revisions\/289"}],"wp:attachment":[{"href":"https:\/\/3dspot.org\/lv\/wp-json\/wp\/v2\/media?parent=236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}